Surfly was the product ChatGPT and Gemini named more than any other in co-browsing software: it appeared in 5 of the 6 answers we collected on 6 August 2026, an 83% hit rate across the set. No other product came close to that reach.
Behind Surfly, two products tied for second at 4 of 6 answers (67%): Cobrowse.io and REVE Chat. In our co-browsing software measurement, these three names carried the category, showing up in two-thirds or more of the six buyer questions we put to ChatGPT and Gemini.
A middle tier of three products landed in exactly half the answers, 3 of 6 (50%) each: Glia, Upscope, and Zoho Assist. With 15 distinct product names recorded in total, being cited in half the answers put these three clearly ahead of the long tail.
One quirk to flag up front: the same company, Cobrowse.io, was recorded under two labels. ChatGPT and Gemini said "Cobrowse.io" in 4 of 6 answers and the bare word "Cobrowse" in 2 of 6. We report both exactly as measured rather than adding them together, because the models treated them as two separate strings and merging would invent a combined figure the data does not show. Read as one brand, though, Cobrowse is the most consistently surfaced name after Surfly.
How the shortlist changed from question to question
The single most useful thing in this data is how much the shortlist moved when we changed the wording of the question. The bare "best co-browsing software" answer named 6 products: Cobrowse, Surfly, RingCentral RingCX, REVE Chat, SessionStack, and Glia. That list looks almost nothing like the price-sensitive ones.
Ask instead for the "best free co-browsing software" and ChatGPT and Gemini returned 8 products, the joint-longest list in the set: Live Guide, Cobrowse, Upscope, Zoho Assist, TeamViewer, Genesys Cloud CX, Surfly, and REVE Chat. Five of those eight (Live Guide, Upscope, Zoho Assist, TeamViewer, Genesys Cloud CX) never appear in the bare "best" answer at all.
The "most affordable co-browsing software" question returned a 7-product list led by Cobrowse.io, with Live Guide, Upscope, TeamViewer, Zoho Assist, Glia, and Blitzz Cobrowse. The overlap between the two money questions is strong: Live Guide, Upscope, Zoho Assist, and TeamViewer all appear on both the "free" and the "affordable" list. TeamViewer and Live Guide show up only on those two price questions and nowhere else in the six.
Here is the headline of the fan-out: Surfly, the overall leader at 5 of 6, is completely absent from the "most affordable" answer. The name that dominates the general questions drops out the moment the buyer asks about price, where Cobrowse.io leads instead. If you compete on value, the "best" leaderboard is not the one you are actually being ranked on.
Two products were named in only one of the six questions each. Genesys Cloud CX appeared solely in the "best free" answer. Samesurf appeared solely in the "co-browsing software recommendations" answer. Neither surfaced anywhere else, which matters if either is your product: you own a single query and are invisible on the other five.
The "best co-browsing software for small teams" question produced the shortest list of all, just 4 names: Upscope, Cobrowse.io, Blitzz Cobrowse, and Surfly. Blitzz Cobrowse appears only here and in the "most affordable" list (2 of 6 total). The two general-intent questions, "best" and "recommendations," were the only two that surfaced SessionStack and RingCentral RingCX (2 of 6 each), and neither of those two ever showed up on the free, affordable, or small-teams axis.
The source map: who actually fed the answers
Three domains were cited in all 6 answers each: reddit.com, logmein.com, and revechat.com. In a category this size, community discussion and a couple of roundup publishers did most of the work of deciding who got named.
Community threads carried real weight. Reddit fed all 6 answers (100%) and Quora fed 4 of 6 (67%). Between them, the two community sites sat behind more answers than any single vendor's marketing site, which matches what we see across most categories we measure: the models lean on where buyers actually talk.
The key insight is that vendor-owned domains that publish roundups got both cited and named. revechat.com was a source in all 6 answers and REVE Chat the product landed in 4 of 6. cobrowse.io was a source in 5 of 6 and Cobrowse.io the product landed in 4 of 6. blitzz.co fed 4 answers and Blitzz Cobrowse was named twice. Publishing the comparison page the model reads is a direct path into the answer.
The counter-example makes the same point from the other side. Surfly is named the most of anyone (5 of 6), yet surfly.com was cited in only 1 answer. Surfly's lead comes almost entirely from being named inside other people's pages, the reddit, quora, logmein, revechat, and cobrowse roundups, not from its own site. Being named in someone else's list beat publishing your own.
And being cited is not the same as being named. logmein.com fed 6 answers, tied for the most of any domain, but no LogMeIn or GoTo product appears anywhere in the 15 named products. A domain can be the source the model trusts for a category and still not get its own product onto the list.
Classic review directories barely featured. G2 appeared in 2 of 6 answers and Capterra did not appear at all. techjockey.com, a software marketplace, showed up once. If your co-browsing visibility plan is built around G2 and Capterra rankings, this data says those directories moved almost none of these two engines' answers.
What a co-browsing vendor would do with this
If you sell co-browsing software and you want ChatGPT and Gemini to name you, the to-do list is concrete: get present in the exact sources that fed these answers. That means the reddit and quora threads (behind 6 and 4 of the answers), the roundup pages on logmein.com, forasoft.com, guideflow.com, and techjockey.com, and your own comparison page, which revechat.com and cobrowse.io show can carry a product into 4 of 6 answers.
The blunt takeaway is that the source list, not market share, decided who got named. Two engines, six questions, and a roster set almost entirely by which pages the models retrieved. Surfly proves you can lead the category (5 of 6) without your own domain being cited, if enough third-party lists carry your name, and logmein.com proves you can be a top-cited source (6 of 6) and still not get named. Both facts point the same way: work the sources.
The full list, counted
| Product | Named in | Share |
|---|---|---|
| Surfly | 5 of 6 | 83% |
| Cobrowse.io | 4 of 6 | 67% |
| REVE Chat | 4 of 6 | 67% |
| Glia | 3 of 6 | 50% |
| Upscope | 3 of 6 | 50% |
| Zoho Assist | 3 of 6 | 50% |
| Blitzz Cobrowse | 2 of 6 | 33% |
| Cobrowse | 2 of 6 | 33% |
| Fullview | 2 of 6 | 33% |
Cobrowse.io and Cobrowse are the same brand under two labels, kept separate here because that is how the two engines said them. Four more products also tied at 2 of 6 but sit just outside this table: Live Guide, RingCentral RingCX, SessionStack, and TeamViewer. Genesys Cloud CX and Samesurf were each named once (17%).
Why we ran this, honestly
Glotier does not sell co-browsing software, so we are correctly absent from all 6 answers, and we would not want to be in them. Naming ourselves here would just be noise.
But this page is exactly the thing Glotier does for the category you do sell in. We run the six buyer questions through ChatGPT and Gemini, record every product named and every source cited, and hand you the same source map you just read, pointed at your own market. The check is free, needs no account, and takes about a minute.