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ChatGPT reviews: what users actually say (2026)

We read the 496 most recent ChatGPT reviews across the App Store and Google Play, pooled from 6 country storefronts. Newest review: 22 July 2026.

Why this page exists. Glotier is an AI visibility tool: it checks whether ChatGPT, Gemini and Perplexity name your product when buyers ask what to use in your category, and shows the sources each answer was built from. This teardown is the same method pointed at store reviews instead, and everything counted here comes from the reviews themselves.

App Store

4.83★

8.8M ratings

Google Play

4.768★

51.2M ratings

Reviews read

496

most recent

Positive / negative

369 / 95

in the sample

What the recent reviews say

16%

We read 496 recent ChatGPT reviews across the App Store and Google Play on 23 July 2026. In the 95 negative ones, the most common complaint was "app crashes or freezes", named by 16% of them.

How current is this

This analysis reads the 496 most recently written ChatGPT reviews as of 23 July 2026, 388 from the App Store and 108 from Google Play, pooled across 6 country storefronts (6 July 2026 to 22 July 2026). Every percentage below is counted from those reviews, never estimated. Store ratings are the stores’ own public figures.

What users complain about most

Share of the 95 negative reviews we read that mention each theme.

app crashes or freezes16% · ~15 of 95
limited free usage14% · ~13 of 95
inaccurate responses13% · ~12 of 95
poor image generation12% · ~11 of 95
slow performance11% · ~10 of 95
subscription issues10% · ~10 of 95
unreliable file handling9% · ~9 of 95
ethical concerns about AI8% · ~8 of 95

What users praise

easy to usehelpful for learninggreat for creativityexcellent advicegood for productivityfriendly and supportiveversatile and multifunctionalbetter than competitors

The verdict

We read 496 recent ChatGPT reviews (369 positive, 95 negative) from 388 on the App Store and 108 on Google Play, across 6 countries. The loudest complaint is "app crashes or freezes" (16% of negative reviews); what users praise most is "easy to use".

ChatGPT: questions and answers

What do users complain about most in ChatGPT?

Across 496 recent reviews we read on 23 July 2026, the most common complaint is "app crashes or freezes", which appears in 16% of the 95 negative reviews (15 of them). The next most common are "limited free usage" and "inaccurate responses".

Is ChatGPT worth downloading?

Of the 496 recent reviews we read, 369 were positive and 95 negative. Users most often praise "easy to use" and "helpful for learning". The main thing to weigh is "app crashes or freezes", the most common complaint.

What do people like about ChatGPT?

The most common praise themes in the reviews we read are "easy to use", "helpful for learning", "great for creativity", "excellent advice", "good for productivity".

ChatGPT rating: App Store vs Google Play

ChatGPT holds 4.83 on the App Store (8.798.431 ratings) and 4.768 on Google Play (51.165.305 ratings). These are the stores' own public figures.

How many ChatGPT reviews did you analyze, and when?

We read 496 of the most recent ChatGPT reviews on 23 July 2026: 388 from the App Store and 108 from Google Play, pooled across multiple country storefronts. Every percentage on this page is counted from those reviews.

Countries pooled:US, GB, AU, CA, IN, DEApp Store ↗

Everything above was read automatically from 496 real reviews.

Glotier asks ChatGPT, Gemini and Perplexity 10 buyer questions about your product and reports which of the 3 named you.

Between 23 July 2026 and 29 July 2026, assistants sent Glotier 6 visitors and 5 landed on a breakdown like this one. A store listing has a rank you can climb. An AI answer has a shortlist you are on or absent from.

Check what AI says about yours, free Plans and pricing

No account, no card. You get each assistant’s answer, who they named instead of you, and every source page behind it.

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The same review breakdown for other apps: what users praise, the top complaints, and whether it is worth downloading.

Questions people ask about ChatGPT

Answered from the same 496 reviews, each with the numbers behind it.

From Glotier

We measure whether AI assistants recommend a product when buyers ask for the best in its category. If you sell something, these show what that looks like, and how to get named.