App answers · Apple Music
Why is Apple Music not working?
The most common technical complaint in recent Apple Music reviews is "app crashes or freezes", named by 12% of the 119 negative ones. Users also report "login or account issues" and "bugs after updates". If yours is one of these, it is a known pattern rather than only your device.
We read the 500 most recent public Apple Music reviews (354 from the App Store, 146 from Google Play) and grouped them into themes. Percentages are shares of the 119 negative reviews we themed, not of all reviews.
The complaint themes behind that answer
- app crashes or freezes14 of 119 (12%)
- login or account issues13 of 119 (11%)
- bugs after updates7 of 119 (6%)
Users overwhelmingly praise the app for its music quality and interface but frequently report technical issues and account problems.
What the users who like it say
- great music library
- excellent sound quality
- clean and easy-to-use interface
- good value for money
- useful for mental health
- better than competitors
- good streaming experience
- artwork and design praised
What the stores say
- App Store: 4.9★ (2,951,175 ratings)
- Google Play: 4.6★ (740,348 ratings), 100,000,000+ installs
Questions people also ask
- What do users complain about most in Apple Music?
- Across 500 recent reviews we read on 23 July 2026, the most common complaint is "app crashes or freezes", which appears in 12% of the 119 negative reviews (14 of them). The next most common are "login or account issues" and "playlists lost or deleted".
- Is Apple Music worth downloading?
- Of the 500 recent reviews we read, 344 were positive and 119 negative. Users most often praise "great music library" and "excellent sound quality". The main thing to weigh is "app crashes or freezes", the most common complaint.
- What do people like about Apple Music?
- The most common praise themes in the reviews we read are "great music library", "excellent sound quality", "clean and easy-to-use interface", "good value for money", "useful for mental health".
- Apple Music rating: App Store vs Google Play
- Apple Music holds 4.86 on the App Store (2.951.175 ratings) and 4.607 on Google Play (740.348 ratings). These are the stores' own public figures.
- How many Apple Music reviews did you analyze, and when?
- We read 500 of the most recent Apple Music reviews on 23 July 2026: 354 from the App Store and 146 from Google Play, pooled across multiple country storefronts. Every percentage on this page is counted from those reviews.
How we got these numbers
We read 500 public Apple Music reviews (354 App Store, 146 Google Play) and grouped them into themes. Percentages are shares of the 119negative reviews we themed, not of all reviews, and not a verdict on the app. Ratings and install ranges are the stores’ own public figures. Analysis run 2026-07-23.
Read the full Apple Music review breakdownMore about Apple Music
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