App answers · Amazon Prime Video
How to cancel Amazon Prime Video
You cancel Amazon Prime Video where the store manages subscriptions, not inside the app. On iPhone: open Settings, tap your name at the top, then Subscriptions, pick Amazon Prime Video, and Cancel. On Android: open the Play Store, tap your profile, then Payments & subscriptions, then Subscriptions, and cancel there. It is worth doing before the next renewal, because "content not included in subscription" is a top complaint in Amazon Prime Video reviews, named by 15% of the 343 negative ones. Deleting the app does not stop the billing on its own.
We read the 500 most recent public Amazon Prime Video reviews (365 from the App Store, 135 from Google Play) and grouped them into themes. Percentages are shares of the 343 negative reviews we themed, not of all reviews.
How to cancel, step by step
- 1iPhone or iPad: Settings, then your name, then Subscriptions.
- 2Android: Play Store, then your profile, then Payments & subscriptions, then Subscriptions.
- 3Web billing (if you subscribed on the app's own site): cancel from your account settings there, not the app stores.
- 4Already deleted the app? The subscription keeps billing until you cancel it in one of the places above.
The complaint themes behind that answer
- content not included in subscription51 of 343 (15%)
- too many ads86 of 343 (25%)
- forced to pay extra62 of 343 (18%)
- app crashes or bugs41 of 343 (12%)
- poor subtitle customization27 of 343 (8%)
Users appreciate the content and ease of use but are frustrated by excessive ads, hidden costs and technical issues.
What the users who like it say
- good video quality
- wide selection of content
- easy to use
- good audio quality
- complete dubs and subs
- good movie platform
- great for kids
- good streaming platform
What the stores say
- App Store: 4.8★ (3,004,541 ratings)
- Google Play: 4.7★ (5,465,590 ratings), 500,000,000+ installs
Questions people also ask
- What do users complain about most in Amazon Prime Video?
- Across 500 recent reviews we read on 23 July 2026, the most common complaint is "too many ads", which appears in 25% of the 343 negative reviews (86 of them). The next most common are "forced to pay extra" and "content not included in subscription".
- Is Amazon Prime Video worth downloading?
- Of the 500 recent reviews we read, 105 were positive and 343 negative. Users most often praise "good video quality" and "wide selection of content". The main thing to weigh is "too many ads", the most common complaint.
- What do people like about Amazon Prime Video?
- The most common praise themes in the reviews we read are "good video quality", "wide selection of content", "easy to use", "good audio quality", "complete dubs and subs".
- Amazon Prime Video rating: App Store vs Google Play
- Amazon Prime Video holds 4.77 on the App Store (3.004.541 ratings) and 4.652 on Google Play (5.465.590 ratings). These are the stores' own public figures.
- How many Amazon Prime Video reviews did you analyze, and when?
- We read 500 of the most recent Amazon Prime Video reviews on 23 July 2026: 365 from the App Store and 135 from Google Play, pooled across multiple country storefronts. Every percentage on this page is counted from those reviews.
How we got these numbers
We read 500 public Amazon Prime Video reviews (365 App Store, 135 Google Play) and grouped them into themes. Percentages are shares of the 343negative reviews we themed, not of all reviews, and not a verdict on the app. Ratings and install ranges are the stores’ own public figures. Analysis run 2026-07-23.
Read the full Amazon Prime Video review breakdownMore about Amazon Prime Video
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